What Information We Collect and Why
When you open an account with us, we collect the details you provide during registration — your name, contact information, and account credentials. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record transaction references and wallet identifiers to process your payment
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and maintain an accurate account history. We do not store your full mobile wallet PIN or password. We also collect device and session data — your browser type, IP address, and pages visited — to keep your account secure and detect unusual activity. Cookies help us
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remember your session so you are not asked to log in repeatedly on the same device. We may collect location signals at the account level to verify that access is consistent with your eligible region, as availability depends on local law. All data we hold is
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used for account operation, payment processing, fraud prevention, and regulatory compliance. We do not sell your personal data to third parties. If you contact our support team, the conversation record is retained to help resolve follow-up queries. You can request a copy of the data we
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hold on your account at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.